Customer Service Customer & Trading Support | Customer & Trading Support |
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ForexGen provides full time assistances to support clients during the usage of ForexGen platform, whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it. ForexGen provides clients with full scale demonstrations and help for the technical issues. Dealing Rooms. ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST. You are encouraged to contact the dealing room by phone ONLY in these situations:
Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay attention to the following instructions before calling the trader support in the trading call center.
Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions. Request call back. Please specify your comments or inquiry and one of our customer support representatives will contact you shortly.
We are committed to your privacy.
6. Live On-line Support.
7. ForexGen mailing List.
Disclaimer The accuracy or completeness of the services supplied connected with this agreement or any information included within will not be warranted or guaranteed by ForexGen. Any person or entity that obtains results from the use of information or software included in the services provided will have no warranties, expressed or implied from ForexGen, neither will ForexGen make warranties of fitness for a particular purpose or use. ForexGen and its partners will not be held responsible for any direct, indirect, incidental, special or consequential damages done to subscribers or any third parties. These damages include without limitation ForexGen's neglecting or either these damages were foreseen or unforeseen.
The Registered client must know and agree that ForexGen will not be responsible for subscribers that have technical difficulties in accessing the service due to having problems the internet, which is not controlled by ForexGen. Any data provided through the service is a property of ForexGen and it may not be copied or redistributed without the legal approval of a ForexGen representative. However, the registered users will be allowed to gain a certain amount of data and information to help them analyze, interrogate, manipulate and prepare reports to aid them with their business. Registered user MUST mention in such materials that ForexGen was the source of this data and provide ForexGen with a copy of these materials. |
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