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Dealing Rooms

 

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone in these situations:

  • If you are not able to access the internet.
  • Failing to receive a confirmation on an online order.
  • Failing to connect to ForexGen server.

Whenever the trader asks for trading support, our team checks if the trader has performed the trading factually in order to facilitate the trading process and make it faster. Please pay      attention to the following instructions before calling the trader support in the trading call center.

  1. Your account number (visible in your Summary Report under ACID). While the User ID number is unverified.
  2. Determine whether the order is a Market Order or a Limit Order and the number of units and the desired currency pair. ForexGen provides the trader with a factual changing quote stream. The prices can be changed more than three times at every second. Consequently the Market Orders will be maintained according to the current price the order was placed.
  3. Specify your trade as "I would like to buy 5 lots of USD/JPY during the Market with a stop loss of 102.45 and a take profit of 102.62. . .".

Remark: The given price is un-negotiable. Traders have no permission to hang on the phone waiting for price changes. All phone calls are recorded to ensure the integrity of transactions.

 Dealing Room Contact information

• Central Dealing Room Phone Number: +441612619872
 
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